Frequently Asked Questions and Information About Shopping at Nextlevelnutrition.com.

You can also contact us for Customer Support via email by clicking here

Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. We use VeriSign, which is the leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence. VeriSign's digital trust services create a trusted environment that is powered by a global infrastructure that manages more than 6.5 billion communications and transactions a day. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at 1-570-961-9600. All account information submitted to us is safely isolated from unauthorized Internet access.

Can I fax my order.
Yes, there is a fax/mail printout online. You go through the order process and select fax/mail as your payment option. Print your order out, write in your credit card information etc. and fax to 1-570-282-1426

How can I pay for my order?
We accept Visa, MasterCard, Discover and American Express. We also accepts checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. Orders paid by money order are sent within 24 hours. If you are sending a money order or check, please make it payable to:Nextlevelnutrition.com

The mailing address is:
Nextlevelnutrition.com
10 Enterprise Drive
Carbondale, Pa 18517

If the Nextlevelnutrition.com catalog has quantity discounts for a product will I receive the quantity discount?
Yes. When you order online you always get the lowest price on any item. That also applies to products that are cheaper in our latest catalog and just haven't been updated on to our site yet, you will get whatever price is lower.

How much will my shipping charges be?
During the order process, you will be given a list of different UPS shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping are clearly displayed. Any fraction of a pound over the weight shown is calculated by UPS as the next poundage. example 9.3 lbs is actually a charged a 10 lb package rate by UPS. If your order does not show any shipping charges, that is a mistake. We will e-mail you your correct total with shipping a.s.a.p. If you are shipping to a P.O. box or a military address your order will have to be sent by U.S. mail.

What is shipping weight?
Shipping weight is the poundage Ups charges to ship a particular package. Any fraction of a pound over the weight shown is calculated by UPS as the next poundage. example 9.3 lbs is actually charged as a 10 lb package by Ups.

Do packages ship out on Saturday or Sunday?
No. Ups only picks up packages on weekdays. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff on Friday will be shipped on Monday.

How do I estimate Next day, 2 Day and 3 Day Ups delivery days?
Next day is delivered on the next business day after the orders has shipped
2 Day is 2 business days after the order has shipped.
3 Day is 3 business days after the order has shipped.
Note: Weekends and holidays do not count as Ups shipping/business days.

Here are a couple of delivery time examples:
A 2 day package shipped on Monday should be delivered on Wednesday.
A 3 day package shipped on Monday would be delivered on Thursday.
A 3 day package shipped on Wednesday would be delivered on Monday.
Ups business days are: Monday, Tuesday, Wednesday, Thursday & Friday
If your delivery day falls on a holiday your package should be delivered on the next Ups working day

What about Military Orders: Apo, Fpo addresses?
All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The Us Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.

Can I track my order online
Yes, you can track your package online with us by clicking here.

Is there a cut off time for air orders to ship the same day.
Yes, generally air orders placed after 09:00am eastern time are shipped the following business day. If you need an order shipped by air service and it is after 11:00am call our order line at 1-570-961-9600

International orders?
At this time we are not accepting international credit card orders. All international orders are shipped prepaid with US funds. Email for quote. Nextlevelnutrition.com is not responsible for any taxes, tariffs, customs restrictions, or other regulations that apply in countries outside the United States. Please contact you customs officials if you have any questions. Any package returned because of customs, product illegality in a specific country, etc., shipping charges will not be refunded.

Return Information
*No Unauthorized Returns.
*Orders Sent Back Without Return Authorization Number Marked Clearly on The Box Will Be Refused.
*No Returns After 30 Days.
*25% Restocking Fee Will Be Charged to All Returns.
*No Shipping Charges Will Be Refunded
*In-house DPS Credit For All Returns.
*No Returns on Opened Merchandise.

How do you protect against credit card fraud? Do you have very strict guidelines concerning credit card usage over the internet?
YES. *ALL INTERNET ORDERS HAVE TO BE ADDRESSED TO THE CREDIT CARD HOLDER.
(THE NAME ON THE CREDIT CARD)
*ALL INTERNET ORDERS MUST BE SHIPPED TO THE BILLING ADDRESS OF THE CREDIT CARD HOLDER OR THE CARDHOLDERS COMMERCIAL WORK ADDRESS. All first time orders and any order sent to an address that has an apartment number will require a signature. Please make sure the name and address you enter as the billing address is correct. If the name and address you enter does not match the name and address that the credit card company has for that credit card account, the order will be canceled. If your billing address is a P.O. box then we can ship your order to your home address or your work address but we will require a signature when the package is delivered. Also, any order that has an invalid email address will not be shipped. Please make sure you enter a valid email address.
*We check extensively for stolen and fraudulently used credit cards.

When Using a Credit Card Please Make Sure:
*Your Credit Card Is Valid
*There Is Enough Credit Available
*The Credit Card Is Activated
*You Know Your Billing Address ( the Address Your Credit Card Is Registered To)
*All Credit Cards Are Checked Thoroughly to Verify Billing Address. Make Sure You Know Your Billing Address

Address Corrections
Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. Any address that is given incorrectly and has to be changed by either, the customer, Nextlevelnutrition.com, or the shipping company will be charged an address correction fee imposed by the shipping company ranging from $5.00-$10.00.
examples: no apartment number given, wrong zip code, wrong street number, etc.

What if you don't have all of the items in stock?
If an item you ordered is out of stock, we will e-mail you for substitution or if no reply to email we will take the out of stock item off the order.

Product Guarantees
Nextlevelnutrition.com is not responsible for health or fitness claims, any or general or specific guarantees made by manufacturers of any product.

Have questions we didn't answer?
If you have additional questions, please E-mail us at or call our Customer Service Department at 1-570-961-9600. Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you. Please write your thoughts in our Feedback Form so that we can make any helpful improvements.